Letter to Dish Network - MasqMe's Personal Security Patch in Action

The following is a letter from MasqMe to Dish Network concerning a security breach. The service is called MasqMe's Personal Security Patch.

Mr. [********], is a Dish Network customer. He is also a customer of MasqMe, an an identity theft prevention company. MasqMe has identified a security breach within your company and is bringing it to your attention and will require immediate action on your part.

Mr. [*******] is a customer of Dish and needed support today, 5/19/11 at 12:30p PST. He was shocked that a customer service representative from the country of the Phillipines asked him for his Social Security Number to verify his account. Now, his personal identity is prone to internal corporate identity theft. It's obvious that Dish Network does not understand the seriousness of this crime and how easy it is to sell personal information on the black market and how painful it is, as a victim, to try to recover from.

We would like to contact the highest managerial levels of Dish to have this discussion and to seal this security hole within your company. No employee below the executive level or CFO for that matter, should EVER be privy to a customer's Social Security Number, especially a lower-level employee out of the country. But no employee's should be able to see the entire Social Security Number of every customer. This is a serious breach in security.

The home phone, address or PIN is sufficient information to validate an existing customer. The Social Security field of the Dish Network system should be hidden and encrypted for complete security and not accessible.

Please contact Mr. [***********] at:
C: *********
Email: ******@******.com

Thank you,
MasqMe Management
http://www.masqme.com